Frequently Asked Questions:
Call or Email if you need more information!
How can I get prices?
There are three options:
A) ITS INSTANT AND EASY! You must first create an account. Then when you find an item on the website click View Price” the website will the display the price. You can also email the quote to yourself, print the quote, or email the quote to a friend.
B) Give us a call, we would be more than happy to help. Have the asset number or stock number handy for easy reference
C) Stop-in, we are located in Alto, MI. Feel free to stop in anytime from 8am-5pm Monday-Friday.
Why Aren't Our Prices Aren’t Listed?
Many customers ask us why we don’t list all our prices online. The bottom line is the value of used machines are hard to determine, therefore those numbers are valuable to us because they take time and thought to determine. Also, many competitors shop our prices to sell their own machines. In exchange for that information we ask for your contact information to create an account or your time to give us a call or send us an email.
Why didn't I receive the quote in my email?
Occasionally, the emailed quotes get flagged as spam so you many need to check your spam or trash folder. If it is not there, please give us a call and we would be happy to help.
How do I create a Log-in?
In the upper left corner of every page it says “My Account” click to either login or create a new account under “Register”.
What if I forgot my password?
Click “Forgot your password?” on the login screen, it will ask for your email and send you an email that will walk you through resetting your password
Give us a call, we would be happy to help.
How can I change my password?
Click on “My Account” in the top left hand corner to edit your account information.
What is "New Categories"?
These are NEW never been used machines. We have over 50 new machines in stock on our floor. We also list all the machines that we can order for you. If you don’t see what you are looking for, let us know!
What is "Used Categories"?
These are all our listings for used/previously owned machinery. Most is in-stock in our warehouse. We will check out and video the machine running before it is sold.
Shipping - NEW Machines
Machines are available to ship Common Carrier or Local Pickup.
Please be aware of the following Common Carrier Policies:
Deliveries do not have an exact delivery appointment (only a general day)
It is assumed you have the ability to unload machinery in a reasonable time frame (trucks will not have a lift gate)
You are expected to thoroughly inspect for damage before unloading or signing for equipment (please refuse shipment if machine is damaged and unacceptable to you)
*** If you need additional accommodations for common carrier OR would like to arrange another freight carrier/method, please select LOCAL pickup and contact us to talk about your shipping needs.***
Shipping - USED Machines
We will load onto your truck at no charge. Also, we can pass along a couple freight brokers that we have worked with in the past to get you quotes.
Is your warehouse open to the public?
Absolutely! We are open anytime from 8am-5pm Monday through Friday, you are welcome at any time. If you would like to talk to a specific salesman or see a machine under power it is best to call ahead to schedule.
What is the 30 Day Guarantee that you offer?
We operate with the philosophy “If you don’t like it you don’t own it” if you get one of our machines and are not completely satisfied please let us know. We will either fix it so that you are happy or you have the option to send the machine back in the same condition that it left, and we will return your money in full. Freight is on buyer both ways.
Is the machine running?
Every machine, unless marked AS-IS, we go through the machine to make sure that all functions operate as they should. If we find issues we replace the parts or let you know what is wrong and let you make the decision. We take a video of every machine running before it leaves our facility.
Are tooling and accessories included with the machine?
We sell basic machines with no accessories, or fully tooled. All accessories or tooling that is included with the machine are in the pictures. We also sell new tooling and accessories separately.
What does "Priced AS-IS" mean?
We will not checkout or fix the machine, this gives our customers who are looking for a project machine at a lower cost an affordable option. When you purchase this machine we will load it on your truck though we will not offer a return.
Where can I get parts for my machine?
Check with us. We may be a dealer for that line or may know where to get you can get them.
How did Vander Ziel Machinery Sales start?
Vander Ziel Machinery Sales Inc officially started in 1996. Steve Vander Ziel, our founder & President, worked with industrial machinery while in partnership with his father in previous ventures. The machinery area continued to grow until Steve spun-off the used machinery business into Vander Ziel Machinery.
What is the closest airport?
Gerald R. Ford International Airport (GRR), approximately 15 minutes away.
Do you accept trade-Ins?
Absolutely, send us some pictures of your equipment.
Do you offer Financing?
We do not offer financing though we do have several different financing companies that we can refer you to.